Service & Warranty Support

The products showcased on our website come with a limited warranty provided by the brand, manufacturer, or distributor, applicable for a specific duration against manufacturing defects only. Details such as terms, conditions, and exclusions are outlined in the accompanying warranty card for each product. The warranty period initiates from the Invoice date unless otherwise specified.

This warranty is valid within the geographical confines of the United Arab Emirates, unless stated otherwise on the warranty card or website. It is important to note that Payrelay serves as a facilitator for this service, with the primary responsibility for warranty service lying with the brand, manufacturer, or distributor. If a product is defective and requires repair, you are responsible for delivering the product, at your expense, to the product’s Service Centers or our Payrelay location in the United Arab Emirates.

In instances of Dead on Arrival (DOA) or Out of the Box failure, the relevant service center or provider will assess whether the product qualifies as DOA and will offer either a replacement or repair.

Beyond the warranties provided by the brand, manufacturer, or distributor, we explicitly disclaim any warranties or representations, whether expressed or implied, regarding the quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a specific purpose, or legality of the products listed or displayed on the website, including product information and specifications.

The offered warranty adheres to the principal terms and conditions, which are product-specific and detailed in the offer information. Payrelay service is designated to handle products for which Payrelay is an authorized service provider.

In the case of retail products where Payrelay is not an authorized service provider, customers must register complaints with the respective authorized service provider, as indicated in the user book. Alternatively, they can deposit the set at out payrelay office.

Service Centers Information

Samsung Service Centers

Samsung FAQs 

 

  1. Service centre locations 
Dubai  Samsung Experience Store DEIRA CITY CENTER- 

  1. Nasser Square Samsung Customer Service Plaza-Harman House LLC, Baniyas Complex / Shop No:9, Nasser Square, Deira 
  1. Ground Floor, Samsung Brandshop, Deira City Center, Deira 

Samsung Experience Store DUBAI MALL 

  1. Level 2, Samsung Brandshop [EROS], Dubai Mall, Financial Center Road 

Samsung Experience Store MALL OF THE EMIRATES MOE 

  1. Samsung Brandshop, Mall of Emirates (Near Metro Link, above of Carrefour) 

Samsung Experience Store MEDIA CITY 

  1. Butterfly Samsung Customer Service Plaza (Dubai Media City)-Ground Floor, Tower A, Butterfly Bldg A, Al Burooj St. 

Samsung Experience Store SHARAF DG -TIME SQUARE Centre– 

  1. Sharaf DG LLC, Level 2, Time Square Center, Sheikh Zayed Road 

Samsung Experience Store MIRDIFF CITY CENTRE 

  1. Samsung Brandshop, 2nd Floor, Next to Food Court & Cinema, Mirdiff City Center 

Samsung Experience Store DUBAI FESTIVAL CITY 
Sharjah  Samsung Experience Store 

  1. Sahara center- 2nd floor, inside Harman Samsung Brand Showroom, Sahara center new Building, Shajar 
  1. Al Qasimi Road, Al Mahatta, Near Emarat Oil Station, Mohammed A’Ejlah Bldg, Ground floor Shop No. 5-6, shajar 
Kuwait  Samsung Experience Store KUWAIT AVENUES MALL 
Bahrain  Samsung Experience Store BAHRAIN CITY CENTER 
Oman  Samsung Experience Store OMAN AVENUES MALL 
UAE  Authorised service centre. 

  1. Naam Electronics – Bur Dubai (Service Collection Point – No repair)-Al Jahra Building – Shop No.2 – Rolla Street – Bur Dubai – Dubai – United Arab Emirates 
  1. NAAM Electronics Gargash branch (Service Collection Point – No repair)-25 & 26, Gargash Centre – Shop no – Baniya’s square – Deira – Dubai – United Arab Emirates 
  1. Samsung Store Eros (Service Collection Point – No repair)-34 2nd St – Al Murar – Dubai – United Arab Emirate 
  1. NAAM Electronics Deira branch (Service Collection Point- No repair)– 30 16th St – Deira – Dubai – United Arab Emirates 
  1. Jumbo Authorized Service Center-Jabel Ali Industrial Area No.2, P O Box 3426 
  1. NAAM Electronics Gargash branch (Service Collection Point – No repair)-25 & 26, Gargash Centre – Shop no – Baniya’s square – Deira – Dubai – United Arab Emirates 
  1. Al Nahar Al Malaky- Ajman (Service Collection Point – No repair)-Ajman Corniche Residences – Al Rumailah – Al Rumailah 2 – Ajman – United Arab Emirates 

 

 

What are the service centre contacts 

UAE: 800-7267864 (SAMSUNG)
OMAN: 800-72627 (SAM CS)
BAHRAIN: 8000-4726 (GSAM)
KUWAIT: 183-2255 (CALL)
QATAR: 800-2255 (CALL) 

  •  Live Chat:
    Send us a Chat with the Chat button found at the bottom right of the shop or samsung.com page 

  

 

What are the other customer support channels available? 

Apps & Services Customer Support 

Samsung Health Monitor: 800-7267864
Samsung Pay : 800-7-729 (S-PAY)
Samsung Rewards : 800-7267864 

 

Warranty Terms 

Local 12 months warranty on mobile phones, tablets, wearables, battery packs and 6 months local warranty on accessories. 

 

What documents should accompany the defective product needing repair? 

The warranty will be valid and provided only if the original invoice or sales receipt and the warranty card which must be properly completed and indicating the date of purchase, model name, dealers’ name, and serial number of the product that are presented with the defective product within the warranty period. 

 

Can I visit any repair centre in the area? 

As per this Warranty, defective products must be repaired and fixed by a Samsung Authorized Service Centre otherwise the Warranty will be void and Samsung shall not be liable for any warranty, compensation, reimbursements, claims and damages that may result from the unauthorized service centre. 

 

Can my phone be repaired if it is out of warranty? 

Samsung reserves the right to charge a service fee for out warranty repair / service of any nature and warranty is not applicable to cases other than defects in material, design and workmanship.  

Samsung reserves the right to charge a service fee for out warranty repair / service of any nature and warranty is not applicable to cases other than defects in material, design and workmanship. 

 

In what circumstance am I likely to get a replacement for a defect? 

Customer will be eligible to get a replacement if the defect was confirmed by Samsung Authorized Service Center after purchase for certain days mentioned on the below table according to applicable consumer rights laws. 

  

Country  Mobile/Tablets  TV/Household Appliances 
UAE  7 Days starting from date of purchase  14 Days starting from date of purchase 
Qatar  7 Days starting from date of purchase  14 Days starting from date of purchase 
Oman  15 Days starting from date of purchase  15 Days starting from date of purchase 
Bahrain  15 Days starting from date of purchase  15 Days starting from date of purchase 
Kuwait  15 Days starting from date of purchase  15 Days starting from date of purchase 

 

Canon Service Center