Privacy Policy

Who We Are

Website: https://payrelay.ae/

Company: Pay Relay

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (“Information”) will be handled by us in connection with your access and use of www.payrelay.ae, and/or the mobile application (collectively, the “Platform”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to Payrelay  E Commerce Owned By Payrelay Trading LLC two Persons Company LLC. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.

‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’

‘’ www.payrelay.ae  will not pass any debit/credit card details to third parties’’

‘’ www.payrelay.ae  takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.payrelay.ae ) cannot guarantee the security of any information that is disclosed online’’

‘’The www.payrelay.ae  is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Contact Information:

  • Address: Office No: 105 – Al Rostamani Building (FAB Building) | Khalid Bin Waleed Street, Bur Dubai |Dubai
  • Email: info@payrelay.ae
  • Phone: (+971) 565254052

What Personal Data We Collect and Why

  1. Types of Data Collected:

We may gather and process various types of information about you, including:

  • Information you provide when completing forms on our platform. This encompasses data given during registration, service subscription, posting content, or seeking additional services, as well as information from co-registrations like social media logins.
  • Information you submit when participating in competitions or promotions on our platform, as well as when you provide reviews, testimonials, or feedback.
  • Information collected when you report an issue with our platform.
  • Records of communication if you reach out to us.
  • General, aggregated, demographic, and non-personal information.
  • If you use our mobile application, we might access details about your location and your mobile device, including a unique device identifier.
  • Details of your transactions conducted on our platform and the delivery of your orders.
  • Information about your computer or device, such as IP address, operating system, browser type, along with your general internet usage data collected through technologies like cookies, tracking pixels, web beacons, and similar tools (collectively referred to as “Cookies”).
  • Your email address and/or mobile number obtained from a third party, provided you have consented to them sharing this information with us.
  • Any other information we deem essential to improve your experience on our platform.
  1. Purpose of Collection:

We may utilize the information we have about you in several ways, including:

  • Providing you with information, products, or services that you’ve requested from us, or that we believe might interest you, but only if you’ve agreed to be contacted for such purposes.
  • Offering location-based services to you, such as tailored advertising, search results, and other personalized content.
  • Fulfilling our obligations stemming from any contracts formed between you and us, or between you and another entity using our platform.
  • Enhancing our Services to deliver a more effective and personalized experience to you.
  • Ensuring that the content from our platform is optimized for both you and the device you use to access our platform.
  • Informing you about any changes or updates to our Services.
  • For any other purpose that we believe is necessary to improve your experience on the platform.
  • Administering and managing our incentives programs, responding to your requests for incentives, allowing you to participate in sweepstakes, and informing you if you are a winner in such sweepstakes.
  • To provide and improve our services.
  • For customer support and communication.
  • For processing transactions and maintaining user accounts.
  • For compliance with legal obligations.
  1. Legal Basis:

Our eCommerce website operates under the legal framework of the United Arab Emirates. By consenting to our data processing practices, users confirm their understanding and acceptance that such activities are conducted in strict alignment with relevant laws and regulations of the UAE.

We process personal data as required to meet our contractual commitments to our users, within the scope of UAE legal provisions. Should any purchase, dispute or claim arise out of or in connection with this eCommerce website shall be governed and construed in accordance with the laws of UAE.

When processing personal data as necessitated by UAE legislation and regulatory requirements, we are committed to full compliance with these laws. Users recognize our obligation to adhere to such legal directives as stipulated by UAE authorities.All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Data processing undertaken for legitimate business interests is conducted in accordance with UAE law. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

By engaging with our services, users agree to the processing of their personal data as detailed in this Privacy Policy. Furthermore, they consent to abide by the legal jurisdiction of the United Arab Emirates in relation to any disputes or interpretations arising from this policy.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics

We are committed to ensuring the privacy and protection of our users’ data. As part of this commitment, we employ Analytics Services to gather and analyze anonymous data from our platform. The purpose of this data collection is to enhance user experience, optimize our platform functionality, and better understand user preferences and behavior.

Type of Data Collected

The anonymous data collected through integrated analytics Services may include:

  • User interaction with our platform (such as page views, navigation patterns, and session duration).
  • Device and browser information (like type, version, and operating system).
  • Geographic location data (based on IP address).
  • Referral sources that led users to our platform.

This data is aggregated and does not include personally identifiable information, ensuring your privacy is maintained.

Purpose of Data Collection

The analytics data is used to:

  • Improve and personalize the user experience on our platform.
  • Develop new products and services based on user preferences and feedback.
  • Understand user engagement and improve marketing strategies.
  • Enhance the performance and functionality of our platform.

Privacy Policy of Analytics Service

We take your privacy seriously and choose our analytics service providers with care. Your continued use of our platform signifies your understanding and acceptance of this Analytics Data Privacy Clause. We appreciate your trust in us and strive to use your data responsibly and transparently. For any questions or concerns regarding our data practices, please contact our support team.

Who We Share Your Data With

Customer information is a vital aspect of our business, and we handle your information with care, sharing it only as follows and with entities that adopt protective measures at least as stringent as those outlined in our Privacy Policy:

  • Affiliates and Service Providers: We collaborate with affiliated entities and third-party service providers (such as logistics companies for delivery, marketing firms, and payment processors for online transactions) to deliver our services. In certain transactions, we might involve other businesses, which could store your information in a digital wallet for more efficient service delivery. We ensure these entities access only the necessary information to fulfill their roles and do not use your information for other purposes. We might also receive updated information from these entities (like updated delivery details), which we use to update our records and facilitate your future purchases. By using our platform, you agree to the transfer, storage, use, and disclosure of your information among these affiliates and non-affiliated service providers, under strict confidentiality agreements.
  • Marketing and Promotions: We utilize your information to inform you about products and services that might interest you, to improve your experience on our platform, and for service messages, updates, special offers, and events. We may reach out to you through various channels, including emails, push notifications, web notifications, post, telephone, in-app messages, WhatsApp messages, and news feed cards. We also allow third parties to use your information for targeted advertising, helping us fulfill our commitments to advertisers by reaching specific audiences.
  • Market Research Activities: Participation in some market research activities, such as competitions and promotions, may require you to provide additional personal information. If you win a competition, for instance, we may request more details to confirm your eligibility and award the prize. This information might be collected directly by us or by co-sponsors or vendors involved in the promotion. We advise you to review the privacy policies of these third parties to understand their information handling practices.
  • Business Transfers: Should there be a transfer of ownership or acquisition involving our company or a significant portion of our assets, customer information would be among the transferred assets.
  • Legal Compliance and Protection: We may disclose account and other information when we deem it necessary to comply with legal obligations, assist law enforcement, or to protect the rights, property, or safety of our users or others. This may include sharing information with other entities for fraud protection and credit risk reduction.

Please note that our platform may occasionally contain links to the websites of our partner networks, advertisers, and affiliates. These external sites have their own privacy policies, and we bear no responsibility for these policies. We encourage you to review these policies before submitting any personal data to these websites.

How We Retain Your Data

The information we collect from you may be transferred to, and processed by, personnel who are either part of our organization or one of our external suppliers. These staff members might be involved in various tasks, including but not limited to, executing your orders, handling your payment information, and providing customer support. We will retain your information for a duration necessary to achieve the objectives outlined in this Privacy Policy, or as required or permitted by applicable law.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

 

Your Rights Over Your Data

You have the capability to access and review a wide array of information about your account and interactions with the Platform, with the opportunity to update your information in certain instances.

The types of information you can readily access on the Platform include:

  • Current information on recent orders.
  • Personal identifiable information (like your name, email, password, communication preferences, and personalized advertising settings).
  • Payment settings, including credit card details.
  • Email notification preferences.

You have the option to stop receiving marketing communications from us anytime. You can do this by modifying your communication preferences or using the unsubscribe link in our email communications. For marketing through mobile applications, you’ll need to adjust your notification settings in the general section of your mobile device.

Our platform uses cookies to enhance your user experience and ensure full functionality. You can disable cookies through your browser settings, but this may impact how the Platform functions, possibly restricting access to certain areas or features. For instance, performance cookies gather data about your usage, like frequently visited pages, helping us offer you more tailored and relevant options that improve your Platform experience.

For compliance purposes, we may keep a copy of your information. When you update your information, we often retain a copy of the earlier version for our records.

Contact Information

For privacy-specific concerns, contact us at legal@payrelay.ae

Additional Information

How We Protect Your Data

We implement commercially reasonable technical, administrative, and physical safeguards to protect your information, ensuring it is handled securely in line with this Privacy Policy. These measures are designed to prevent unauthorized access, alteration, disclosure, or destruction of your information. For instance, we utilize encryption technology to safeguard your information during transmission to our Platform and deploy both external and on-host firewall technology to thwart network-level attacks. Access to your information is strictly limited to authorized employees, contractors, and agents who require it to perform their duties.

It’s crucial for you to take steps to prevent unauthorized access to your password and the devices you use to access our Services. Keeping your password confidential is your responsibility. For instance, always log off when using a shared device to ensure your account remains secure.

However, it’s important to acknowledge that the transmission of information via the internet is not entirely secure. While we strive to protect your information, the security of data transmitted to our Platform cannot be guaranteed and is done at your own risk.

Data Breach Procedures

We have in place procedures for handling data breaches, including internal reporting systems and contact mechanisms.

This policy is subject to changes and updates to reflect legal, technological, and business developments.