Frequently Asked Questions

As a Small or Medium-sized Enterprise (SME) or a Corporate entity, you have unique needs when it comes to purchasing. Our SME & Corporate Accounts are designed to cater to these needs, offering a range of exclusive benefits. Here’s how you can register and start enjoying these advantages:

1. Why Register for an SME or Corporate Account?

• Bulk Order Discounts: Enjoy significant savings with special discounts on bulk orders.
• Purchase Order Financing: Avail of flexible financing options to manage your cash flow better.
• Flexible Payment Terms: Benefit from customized payment terms that suit your business cycle.
• Tailored Solutions: Access a range of products and services specifically tailored to meet corporate requirements.

2. How to Register for an SME or Corporate Account?

• Step 1: Visit the SME or Corporate Section on our platform.
• Step 2: Find and fill out the application form. This form will ask for basic details about your business.
• Step 3: Submit Required KYC (Know Your Customer) Details. This typically includes business registration documents, tax identification numbers, and other relevant business documents.
• Step 4: Wait for Approval. Our team will review your application and KYC documents. Once approved, you’ll receive a confirmation with further details on how to use your account.

3. What Documents Are Needed for KYC?

• Business Registration: Proof of your business registration and operating licenses.
• Tax Identification: Your business’s tax identification number or equivalent.
• Ownership Details: Documents showing the ownership and structure of your business.
• Proof of Address: A document confirming your business’s operational address.

4. What Happens After Registration?

• Account Activation: Once your application is approved and your account is activated, you can start placing orders with all the benefits of an SME or Corporate account.
• Dedicated Support: Receive support from our specialized team who understand the complexities of business purchasing.

5. Have More Questions?

• Our customer service team is here to assist you with any queries about setting up an SME or Corporate account. Contact us for a seamless registration process and start leveraging the benefits designed to empower your business.

Register today to transform the way your business purchases and manage supplies. Our SME & Corporate accounts are tailored to give you a competitive edge, offering convenience, cost savings, and a partnership that supports your business growth.

Empower Your Shopping Experience with Flexible Credit Options

At Pay Relay Gulf, we offer a unique and adaptable credit system designed to make your purchasing experience seamless and efficient. Understanding your credit limit and how you can leverage it to shop on our platform is key to maximizing its benefits.

1. What is a Credit Limit?

• Flexible Spending: Your credit limit is the maximum amount you can spend on purchases using Pay Relay Gulf. It represents the level of trust we extend to you based on various factors.
• No Fixed Upper Limit: Unlike traditional credit systems, we don’t set a rigid limit on the number of purchases you can make.

2. Factors Influencing Your Credit Approval

• Payment History with Pay Relay Gulf: Your past transactional behavior, such as promptness in payments and order history, plays a significant role in shaping your credit limit.
• Outstanding Balances: Your current financial obligations, including any unpaid orders with banks or credit companies, are considered to ensure responsible spending.
• Shopping Basket Amount: The total value of your current shopping cart is also a determining factor.
• Additional Security Factors: There are other discreet factors involved in the approval process, which are kept confidential for security reasons.

3. How to Shop on Credit with Pay Relay Gulf

• Select Credit Option at Checkout: When finalizing your purchase, choose the option to pay with credit.
• Automatic Assessment: Our system will instantly assess your eligibility based on the aforementioned factors.
• Approval Notification: If your credit purchase is approved, you’ll receive immediate confirmation, and your order will proceed.

4. Managing Your Credit Responsibly

• Keep Track of Your Purchases: Regularly monitor your spending and outstanding balances.
• Timely Payments: Ensure that you settle your dues on time to maintain a healthy credit status.

5. Need Assistance or Have Questions?

• We’re Here to Help: If you have any queries regarding your credit limit or need assistance with credit purchases, our customer support team is readily available to guide you.

At Pay Relay Gulf, we are committed to offering a personalized and flexible shopping experience. Your credit limit with us is designed to adapt to your purchasing habits, ensuring that you can shop with ease and confidence. Start exploring the convenience of shopping on credit today and discover a world of possibilities!

Maximize Your Business Purchases with SME/Corporate Credit

Navigating the checkout process with SME/Corporate Credit on our platform is designed to be straightforward and efficient. However, understanding the nuances of order approvals is crucial for a seamless experience.

1. How to Checkout with SME/Corporate Credit?

• Select Credit Option: During checkout, choose the SME/Corporate Credit option as your payment method.
• Credit Assessment: Our team will assess your credit based on your account’s history and current status. This will take 3 to 7 days.
• Confirmation and Processing: Once approved, your order will be processed immediately, allowing you to manage your business needs effectively and efficiently.

2. Reasons Why a Purchase May Not Be Approved

• Responsible Spending Commitment: At Pay Relay Gulf, we’re dedicated to fostering responsible spending habits. Not all orders will be automatically approved as we aim to support sustainable financial practices.
• Multiple Approval Factors: The decision to approve an order is based on various criteria, including:
  • Your transaction history with Pay Relay Gulf.
  • Any outstanding balances or unpaid orders with banks or credit companies.
  • The total value of your current shopping basket.
  • Additional confidential factors relevant to maintaining a secure and responsible shopping environment.
• Automated Decision-Making: Our Customer Service team does not have the capability to alter the automated outcome of the credit approval process.

3. What to Do If Your Purchase Isn’t Approved

• Review Your Order: Consider revising the order, perhaps by adjusting the quantity or changing items, and resubmit.
• Check Account Standing: Ensure that any outstanding balances or dues with banks or trade credit companies are cleared.
• Contact Customer Service: For further clarity on why an order wasn’t approved, our customer service team is available to provide insights and assistance, keeping in mind that specific approval factors are confidential.

4. Need Help or Further Information?

• We’re Here to Assist: Our dedicated customer service team is ready to help with any queries regarding SME/Corporate Credit checkout or order approvals. Reach out for personalized support tailored to your business needs.

At Pay Relay Gulf, we’re committed to supporting your business while promoting a balanced and responsible approach to corporate purchasing. Understanding these guidelines will ensure a smoother and more efficient purchasing experience for your SME or Corporate entity.

Strategies to Enhance Your Likelihood of Purchase Approval

At [Your Platform Name], we aim to facilitate a smooth and successful shopping experience for all our customers. If you’re looking to improve your chances of getting purchase approvals, here are some effective strategies:

1. Maintain a Good Payment History with Your Bank

• Consistent Payments: Regularly paying off your credit card bills and other debts on time can positively impact your creditworthiness.
• Financial Reliability: A history of timely payments demonstrates financial reliability, which can influence the approval of your purchases on our platform.

2. Address Negative Balances on Unpaid Purchases

• Clear Outstanding Dues: If you have any pending balances or unpaid purchases, settling these can improve your financial standing.
• Positive Financial Profile: Showing that you’re up-to-date on your payments can enhance your profile, potentially leading to higher approval rates.

3. Optimize Your Shopping Cart

• Evaluate Cart Total: If your order is not getting approved, consider the possibility that the total amount might be too high.
• Adjust Your Order: Try removing one or more items from your cart and attempt the purchase again. Smaller, more frequent purchases are often more readily approved than larger, infrequent ones.

4. Additional Tips

• Credit Score: Regularly check your credit score, as this can be a factor in the approval process.
• Budgeting: Keep track of your spending and stay within your budget. This practice not only helps in getting approvals but also ensures a healthy financial lifestyle.

5. Need More Help?

• We’re Here for You: If you’re still facing challenges with purchase approvals or have any specific queries, our customer support team is ready to assist you with personalized advice and solutions.

Remember, being mindful of your financial habits and making adjustments where necessary can significantly improve your chances of purchase approval. We’re committed to providing you with a seamless shopping experience, and we’re here to support you in every step of your journey with us.

At payrelaygulf.com, we offer the convenience of installment payments for your purchases. This method enables you to split the cost of your order into manageable monthly payments. This option is available to holders of qualifying credit cards from our partner banks and financial institutions. These include ADCB, FAB, RAKBANK, CBI, Commercial Bank of Dubai, Mawarid Finance, Emirates NBD, Dubai Islamic Bank, Mashreq, Najm, Samba, Emirates Islamic, Al Hilal, and HSBC. By choosing this payment method, you can ease the burden of immediate payment, spreading it over a period that suits your financial planning.

 

Banks with minimum amount of: AED 250

Banks with minimum amount of: AED 500

Banks with minimum amount of: AED 1000

Banks with minimum amount of: AED 1500

The approval of an installment payment plan for your purchases on Amazon.ae is subject to the discretion of your credit card issuing bank. This decision is based on specific eligibility criteria determined by the bank. If your request for an installment payment plan is not approved, we recommend contacting your bank directly for further clarification. In the event that your bank does not authorize the installment plan, your order on Amazon.ae will be processed as a standard transaction, with the full amount charged to your credit card.

If you have a credit card that is eligible for installment payments, follow these straightforward steps to complete your purchase:

1. Select a Payment Method: Navigate to the ‘Select Your Payment Section’ on Checkout page  and choose your eligible credit card from the options available.
2. Choose a Monthly Plan: From the options provided.
3. Proceed to Next Step: Click on ‘Place Order’ to move forward with your transaction.

When you make a purchase on payrelaygulf.com using an installment payment option with your credit card, the process for repayment is as follows:

1. Initial Charge: Upon completing your order, the full purchase amount will be charged to your credit card.
2. Conversion to Installment Plan: If your installment payment plan is approved by your bank, this total charge will be converted into an installment plan. The conversion process may take anywhere from 3 to 10 business days, varying according to your bank’s policies.
3. Impact on Credit Limit: The total amount of your order will temporarily reduce the available credit limit on your card. For instance, if your credit card has a limit of AED 6,000 and you make a purchase of AED 2,500 under a 3-month installment plan, AED 2,500 will be reserved from your credit limit. Consequently, your available credit limit will become AED 3,500.
4. Monthly Repayment and Credit Limit Adjustment: As you repay each monthly installment, the amount paid will be reinstated to your credit limit. This means with every installment payment, your available credit will increase by the amount paid that month.

This method ensures that you can manage your finances effectively while enjoying the benefits of installment payments for your purchases.

If you decide to cancel or return an order placed on payrelaygulf.com using an installment repayment plan, the process and implications vary based on the timing of the cancellation:

1. Cancellation Within 3 Business Days:
   • If the order is cancelled or returned within 3 business days, Payrelay will initiate a full refund of the purchase amount.
   • The refund process typically takes 5 to 7 business days.
   • In this case, the installment repayment plan will be cancelled, and you will not be charged any bank processing fee.
2. Cancellation After 3 Business Days:
   • If the cancellation occurs more than 3 business days after placing the order, your bank will apply the installment processing fee.
   • Payrelay will still refund the total purchase amount within 5 to 7 business days.
   • Following this, you should contact your bank to understand how the cancellation has affected your installment plan on your credit card. This is also the appropriate step for any queries regarding the closure of the installment plan.

It’s important to note that the cancellation policy and processing times may be subject to the terms and conditions of your specific credit card and bank.